1. Introduction

CouponDeals Shop (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you use our website at shop.coupondeals.co.za.

By using our website and placing orders, you agree to the collection and use of your information as described in this policy.

2. Information We Collect

We collect the following personal information when you shop with us:

• Identity information: First name, last name
• Contact information: Email address, phone number
• Delivery information: Physical delivery address
• Payment information: Payment is processed securely via PayFast — we do not store card details on our servers
• Order information: Order history, products purchased, transaction amounts
• Technical information: IP address, browser type, device information, pages visited (via cookies)

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmation and tracking information
• Communicating about your order status
• Providing customer support
• Sending promotional emails (only with your consent)
• Improving our website and product offerings
• Complying with legal obligations
• Fraud prevention and security

4. Legal Basis for Processing (POPIA)

Under POPIA, we process your personal information on the following grounds:

• Contract: Processing necessary to fulfil your order and deliver your purchased products
• Consent: Marketing communications (you may withdraw consent at any time)
• Legitimate interest: Fraud prevention, improving our services, website analytics
• Legal obligation: Tax records and regulatory compliance

5. Cookies Policy

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function (shopping cart, checkout)
• Analytics cookies: Google Analytics / MonsterInsights — anonymous tracking of website usage
• Marketing cookies: Used to serve relevant advertising (with your consent)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Third-Party Sharing

We share your personal information only as necessary:

• PayFast: Payment processing (they have their own POPIA-compliant privacy policy)
• CJDropshipping: Order fulfilment and shipping — your delivery address is shared to fulfil your order
• Google (Analytics): Anonymous website usage data
• Email service providers: For sending order notifications and newsletters

We do not sell your personal information to any third parties.

7. Data Retention

We retain your personal information for the following periods:

• Order data: 5 years (required for tax and legal compliance)
• Account information: Duration of your account plus 2 years after last activity
• Marketing consent: Until you withdraw consent
• Analytics data: 26 months (Google Analytics default)

8. Your Rights Under POPIA

You have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you
• Right to rectification: Request correction of inaccurate information
• Right to erasure: Request deletion of your personal information (subject to legal obligations)
• Right to object: Object to processing for marketing purposes
• Right to withdraw consent: Withdraw consent for marketing at any time

To exercise any of these rights, email us at shop@coupondeals.co.za.

9. Security

We implement appropriate technical and organisational measures to protect your personal information including SSL encryption, secure payment processing via PayFast, and restricted access to personal data.

10. Information Regulator (South Africa)

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:

Website: www.justice.gov.za/inforeg
Email: inforeg@justice.gov.za

11. Contact Us

For any privacy-related questions or to exercise your rights:
Email: shop@coupondeals.co.za
Website: shop.coupondeals.co.za